This is not health insurance and does not replace health insurance. No insurance will be billed, and your visit will not be counted toward any deductibles. This is a plan that allows you to have access to all Valley Immediate Care facilities, gain access to all of our services, and receive a 50% discount on those services. All Health Savings Account (HSA) plans can be used for the minimal facility fee as well as any urgent care services required.

No. This is not insurance and will not be billed to insurance or apply to any deductibles.

Your membership starts the day you sign up for a one year period. You can renew every year and enjoy the benefits of the program.

Yes. My Urgent Care 365 membership is available to individuals and families. You can sign up and add up to 4 family members. A family plan allows for up to 5 visits per year.

Automatic monthly payments will be billed to the debit or credit card you provide at the time of sign-up. The automatic deduction occurs once a month and can be reviewed on your individual bank statement.

Yes. If you use the membership program for a visit, you are responsible for payment of six months of service. You may continue to use the program for that six-month time period or simply pay the six months and discontinue the service. If you have never used the service, you may cancel any time and will not be billed for any additional monthly membership payments.

We know health insurance is expensive and sometimes does not cover the costs incurred when you become sick and/or injured. This affordable program helps individuals get the urgent care they need at a very fair and affordable price.

If you visit us for any reason, and within five days, you do not feel better, we welcome you back for a follow-up visit at no charge. The follow-up visit won’t even count against your membership plan! Any additional services will be charged, but you will receive the 50% discount on all services required.

No. You can simply show your identification at time of service and indicate that you are a My Urgent Care 365 member. We will have record of your sign-up, and you will be billed accordingly.

In most cases, this program saves you money and provides maximum flexibility. However, this largely depends on the type of insurance that you have and the annual deductible. Our staff will make sure to share your options.

Yes, however, you are subject to our cancelation policy and a new application fee will apply.

This is a nominal fee used to cover basic administrative costs associated with patient processing. This fee is charged for every visit to Valley Immediate Care. The exception is our 5-day Promise; follow-up visits do not incur this fee.

This is the one-time fee we charge to process your application for our membership program.

It’s important to understand when you should go to an urgent care center. These facilities are not appropriate for life-threatening illnesses or injuries. If, for example, you have a cut that is extremely deep and will not stop bleeding, an emergency room may be a better option than the urgent care. Even if your injuries are listed as the most commonly treated, in more severe cases, you may be transported to a local emergency room. Urgent care facilities are a good option if, for example, you are unable to get to a primary care physician during their regular office hours.

Some examples of illnesses and injuries treated at urgent care facilities:

• Fractures
• Sprains or strains
• Cuts and lacerations
• Burns
• Urinary tract infections
• Yeast infections
• Pink eye
• Mono
• Bronchitis
• Colds
• Flu
• Ear Infections
• Strep throat
• Rashes
• Minor abdominal pain
• Nausea and/or diarrhea

**Please note:
Urgent Care facilities are also not an appropriate place to manage chronic illness such as diabetes, hypertension, COPD, congestive heart failure, depression or chronic pain. If you have a chronic illness, an urgent care physician may or may not be able to treat you, but will certainly be able to refer you to a primary care provider or an appropriate specialist.